Overview
At HanaTones, we strive to provide high-quality digital services and a seamless user experience. However, we understand that situations may arise where a refund is necessary. This policy outlines the terms and conditions for refunds on digital subscriptions.
1. Eligibility for Refunds
Due to the nature of digital services, all purchases of subscriptions are non-refundable unless specified under the following conditions:
- Technical Issues: If you encounter significant technical issues that prevent you from using our services and we are unable to resolve them, you may be eligible for a refund.
- Unauthorized Charges: In cases of unauthorized or fraudulent transactions, please contact us immediately for review. If validated, we will issue a refund.
Refund requests for reasons other than the above (e.g., dissatisfaction, change of mind) will not be considered unless explicitly required by law.
2. Refund Timeframe
Refund requests must be made within 7 days of the original purchase date. Requests made after this period will not be eligible for refunds.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- You have used the service for a significant portion of the subscription period.
- Dissatisfaction with the service due to factors outside of our control (e.g., personal preferences or misunderstanding of the service).
- Failure to cancel before the subscription renewal date.
4. Subscription Cancellations
You may cancel your subscription at any time, but cancellation will only take effect at the end of your current billing cycle. No refunds or credits will be provided for partial use or early termination of the subscription period. Upon cancellation, you will continue to have access to the service until the end of the billing cycle.
5. How to Request a Refund
To request a refund, contact our Customer Support Team via the link: $https://hanatones.vercel.app/contact-us. Please include the following information:
- Full Name
- Email Address associated with the subscription
- Order or Transaction ID
- Description of the issue or reason for requesting a refund
We will review your request and provide a response within 5 business days.
6. Final Decision
All refund decisions made by HanaTones are final. We reserve the right to refuse a refund request if it does not comply with the conditions outlined in this policy.
7. Changes to the Refund Policy
HanaTones reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy regularly to stay informed of any updates.